Last Updated: October 14, 2026
ONC Air, operated by O&C GLOBAL SERVICES LLC ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our HVAC services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.
We may collect personal information that you voluntarily provide to us when you:
This information may include: name, email address, phone number, physical address, property details, service preferences, and payment information.
When you visit our website, we may automatically collect certain information about your device, including:
Our contact form includes a separate, optional checkbox for ONC Air service text messages. It is unchecked by default, and you can request or purchase service without selecting it. Providing a phone number or choosing a contact preference alone is not SMS consent. Our service text program covers appointment reminders, service updates, requested quote and invoice links, and customer support; it does not include marketing messages.
When you opt in and submit the contact form, we record your SMS consent, the phone number provided, the submission timestamp, the consent disclosure text and version, and the source page to document your choice. We use this record to manage your messaging preferences, respond to support requests, and maintain evidence of consent. You can withdraw consent by replying STOP to a service text or contacting us at support@oncair.com or 866-260-5663. See our SMS Terms for program details.
We use the information we collect to:
We may share your information in the following circumstances:
We may share your information with third-party service providers who perform services on our behalf, such as payment processing, scheduling systems, email delivery, and marketing analytics.
We may disclose your information if required by law, court order, or governmental regulation, or if we believe such action is necessary to comply with legal processes or protect our rights.
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Mobile information and SMS opt-in consent will not be shared with third parties or affiliates for marketing or promotional purposes. We do not sell or rent this information. We may disclose it to service providers only as necessary to deliver and support our text messaging program, manage customer service, or maintain consent records, and as required by law. Those providers may use it only to perform services for ONC Air. These restrictions apply to mobile information and SMS consent throughout this policy, including any business transfer; general references to marketing analytics or information sharing do not permit marketing or promotional sharing of this information.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Depending on your location, you may have the following rights regarding your personal information:
To exercise these rights, please contact us at privacy@oncair.com.
We use first-party cookies and local storage for privacy-safe analytics and website operation. Our analytics identifiers are anonymous (for example, onc_visitor_id and onc_session_id), do not contain personal data, and are used to understand visit patterns such as session length, page flow, and aggregate traffic quality.
Session identifiers use a rolling 30-minute inactivity timeout and are refreshed while you actively browse pages. We also send lightweight heartbeat events while a page is visible so session duration is more accurate.
You can control cookies via browser settings and private browsing modes. If your browser sends a Do Not Track signal, we limit analytics collection to the extent technically feasible.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy. Policy updates or continued use of our services do not provide or expand your consent to receive text messages.
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
ONC Air
Serving Miami-Dade, Broward & Palm Beach Counties
Email: privacy@oncair.com
Phone: 866-260-5663